General Questions
What is Luxuriant Parfum?
Luxuriant Parfum is a renowned e-commerce site specializing in the sale of highly concentrated perfumes. We offer a wide selection of fragrances for men, women, and unisex, combining quality, intensity, and elegance.
Where do your perfumes come from?
Our perfumes are designed and packaged in France, in the city of Orléans. We place great importance on quality and local expertise to guarantee you exceptional fragrances.
How can I place an order?
Placing an order at Luxuriant Parfum is quick and easy. Browse our catalog, choose the fragrance you like, add it to your cart, and then follow the secure online payment steps. An order confirmation will then be sent to you by email.
Are the perfumes authentic?
Our fragrances are original Luxuriant Parfum creations, crafted with high-quality ingredients and a high concentration of essences. They are not counterfeits: each fragrance is developed by us to offer a unique and intense olfactory experience.
How can I contact customer service?
You can contact Luxuriant Parfum customer service easily by:
- Email to the following address (contact@luxuriantparfum.fr)
- Our contact form
- Our social networks (Facebook or Instagram)
Our team is committed to responding to you within 24 business hours.
How do I know if a fragrance is in stock?
The availability of each fragrance is indicated directly below the "Add to Cart" button. If the product is out of stock, you can sign up to receive a notification as soon as it is back in stock.
Questions about my order
How can I place an order?
Placing an order at Luxuriant Parfum is quick and easy. Browse our catalog, choose the fragrance you like, add it to your cart, and then follow the secure online payment steps. An order confirmation will then be sent to you by email.
How do I track my order?
You will receive an order confirmation and tracking email. You can also track your order in your My Account area or by clicking the Track My Order link below.
How do I cancel my order?
If you wish to cancel an order or an unshipped item, log in to your account, go to the "My Orders" section, and then click the "Cancel" button next to the order in question.
Why hasn't my package been shipped yet?
Typically, your order takes 1-2 business days to be prepared and shipped. We make every effort to meet these deadlines, but slight delays may occasionally occur.
Questions about delivery and returns
What are the delivery times?
Delivery times vary depending on your location. Orders are typically delivered within 2 to 3 business days via Chronopost Express and within 3 to 6 business days via Mondial Relay to a collection point.
How to make a return?
To request a free return, log in to your My Account area, go to the Orders section, then select the order in question. Then click on Return Request and follow the instructions.
You have 14 days from receipt of your order to complete this process, in accordance with our Return Policy.
Once your request has been validated, you will receive a return slip to print and affix to your package before returning it.
If you encounter any difficulties or need assistance, our team is available via online chat or by email at contact@luxuriantparfum.com to guide you step by step through the process.
What are your delivery costs?
Home delivery via Chronopost costs €5.99.
Delivery to a collection point via Mondial Relay is available for €3.50.
These options allow you to choose the most convenient solution according to your needs.